A complete guide to Amazon's return policies (2024)

When you buy through our links, Business Insider may earn an affiliate commission. Learn more

• Amazon offers easy returns for most items within 30 days of receipt, with a few exclusions.
• You can find an overview of Amazon Prime's return policy and answers to common questions below.

Amazon is one of the most convenient sites to shop for everything, from gifts to daily essentials. The massive online retailer offers a ton of products to choose from, including tons of tech, outdoor gear, beauty and grooming products, and fashion for the entire family.

But what if that Kindle e-reader or cashmere sweater you buy doesn't work out as you planned? To help you shop worry-free, it may be helpful to learn the ins and outs of Amazon's return policy.

While some products vary based on the category and return reason, most new and unused items can be returned to Amazon within 30 days.Below, we've answered the most common questions about Amazon's return policy — including how to make a return, what items are eligible, and when to expect your refund.

What is the Amazon Prime return policy?

Typically, most items purchased with an Amazon Prime account have a 30-day return window. Some products may vary based on product category or seller.

Are there free returns on Amazon Prime?

Most items delivered within the US qualify for free returns. To confirm that an item qualifies, you can look to see if it has "Free returns" listed next to the price. There are a few exceptions for things like items that weigh more than 50 pounds, fashion items purchased from The Drop, and products bought through third-party sellers.

How do you return things to Amazon?

To start a return, visit the "Your Orders" page under your account. From there, select "Return or Replace items," choose your return method, print the label, and package for shipping.

In addition to shipping your item, you can also choose the Label-Free, Box Free option and bring your unwrapped item to drop off with a provided QR code. Amazon continues to expand its network of participating locations, but as of writing, here are your options:

• Amazon Physical Stores: Customers can walk into one of Amazon's physical locations, like Amazon Books or Amazon 4-Star stores, show the QR code, and complete the return there, just as long as the product comes with its original box.
• Amazon Hub Locker and Locker+: Shoppers can use Amazon Lockers to return items in a box or shipping envelope and use the barcode or six-digit code sent after starting a return to place the item in the slot. Some Locker+ locations allow shoppers to use the free packing materials available onsite.
• Kohl's: You can now return eligible Amazon items, without a box or label, at a Kohl's near you. With over 1,000 stores nationwide, it should be relatively easy for you to find a Kohl's and drop off your Amazon return.
• UPS: Select UPS locations offer free no-box and no-label return drop-off. Other locations offer free returns using pre-paid mailing labels.
• Whole Foods Market: Some Whole Foods locations have free no-box and no-label return drop off for eligible items. Some Whole Foods also offer Amazon Locker and Amazon Locker+ return options.

Will I have to pay a restocking fee?

You'll never have to worry about a restocking fee if you're returning an item that arrived defective. Similarly, if you change your mind and return an undamaged item within the 30-day return window, you won't have to pay either.

The most common situation in which you'd owe a fee is if you return an item that isn't in its original condition or you miss the return window. The exact amount depends on your situation, per Amazon's guidelines.

What items are not eligible for a return?

Unless they arrive damaged or defective, certain items cannot be returned. Some of these include groceries, customized or personalized products, gift cards, downloadable software, and subscription services after they've been accessed. You can find out if an item is non-returnable under the "Your Orders" page.

When can I expect a refund?

You should expect it to take around 2-3 weeks total to receive your refund, including the time it takes to ship, receive, and process the return. Most refunds are fully refunded within 7 days of receiving your item, but you can read more about estimated return times here.

Read more about how the Insider Reviews team evaluates deals and why you should trust us.