Problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Spectrum is a telecommunications brand offered by Charter Communications, Inc. that provides cable television, internet and phone services for both residential and business customers. It is the second largest cable operator in the United States. A few years ago Spectrum acquired Time Warner Cable.
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What isn't working?
Please let us know what issue you are experiencing with Spectrum:
Thank you for the report! If you have any tips or frustrations you wish to share, please leave a message in the comments section!
In the last three months, how would you rate Spectrum?
2.26 out of 5 271,524 ratings
Thank you!
Problems in the last 24 hours in Shively, Kentucky
The chart below shows the number of Spectrum reports we have received in the last 24 hours from users in Shively and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 27: Problems at Spectrum
Spectrum is having issues since 11:20 AM EST. Are you also affected? Leave a message in the comments section!
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Most Reported Problems
The following are the most recent problems reported by Spectrum users through our website.
Internet (63%)
Wi-fi (14%)
TV (9%)
Total Blackout (8%)
E-mail (4%)
Phone (2%)
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Live Outage Map Near Shively, Jefferson County, Kentucky
The most recent Spectrum outage reports came from the following cities:Louisville, Jeffersonville, Greenville, New Albany and Prospect.
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City | Problem Type | Report Time |
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TV | ||
Internet | ||
Internet | ||
Internet | ||
Total Blackout | ||
Internet |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Spectrum Issues Reports Near Shively, Kentucky
Latest outage, problems and issue reports in Shively and nearby locations:
Jack Fallot (@jfall92) reported fromNorthfield, Kentucky
@Ask_Spectrum Super disappointing and would hope for more understanding and appreciation to a loyal regular customer who has no outstanding delinquent bills.. & was hospitalized during the time trying to cancel the service but I guess it’s too much to ask for a little consideration from you
Jack Fallot (@jfall92) reported fromNorthfield, Kentucky
@GetSpectrum y’all stink .. I cancelled my service but still owe for a whole month silly policy to make someone pay for a service they didn’t use or have for the full month of the subscription @Spectrumbrushes
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
Just a little PSA @GetSpectrum sucks, you'd be better off getting reception with a tin can and a stick
Eric Zollman 🆘️ (@DeusExRequiem) reported fromNew Albany, Indiana
I have ATT fiber in my house and its the slowest most garbage internet service I've had. Goes as slow as AOL. I miss @GetSpectrum
XxScudMuffinxX (@XxScudMuffinxX) reported fromHighview, Kentucky
There has been 4-5 days during the month that @GetSpectrum has had an “outage” in my area. No TV, no internet. I pay $120 a month for good, “reliable” internet. It’s bull sh*t. I need the money back that I spent for no service so I can do something else since I have no internet.
Bourbon Bitch (@VPonder) reported fromCity of Saint Matthews, Kentucky
@Ask_Spectrum Internet is down
J.T. Yuodis,PIO (@PIOYuodis37) reported fromLouisville, Kentucky
I just wanted to tell @GetSpectrum, the lady who helped me yesterday on the phone get my service switched, was possibly one of the sweetest people I’ve ever talked with.
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
I'm so glad that on my days off when I have the chance to do something I want my internet doesn't work. I'm the only one on it and can't stay connected. It's gotten worse since you guys lied to us and told us someone called you to replace our router when no one did @GetSpectrum
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
My @GetSpectrum bill rises every few months yet the service deteriorates every month 😫 #Spectrum #spectrumoutage @Ask_Spectrum
NICK BRADEN (@npbraden) reported fromLouisville, Kentucky
@Ask_Spectrum The person I’m currently talking to via phone is probably the worst customer service rep I’ve ever dealt with #spectrumsucks
Jack Fallot (@jfall92) reported fromGlenview Manor, Kentucky
@Kate_Chastain @GetSpectrum is a bully I dropped my equipment off and CANCELED MY service for bit while I move yet got a bill from a collection company and spectrum customer service said bc I didnt call them and cancel yet I verified when I dropped off equipment that I canceled what a joke
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
****... I just lost $1.08 due to my WiFi cutting out on me ... damn you @GetSpectrum
Bubba Ray Lindy (@jclindeman) reported fromCity of Saint Matthews, Kentucky
Trying my best not to flip my sh*t in this store. @GetSpectrum is horrible.
Dree B. (@DreeB_Lovely) reported fromJeffersonville, Indiana
@GetSpectrum full of sh*t...but my internet connection is better than @ATT. Both suck tho, just for different reasons!!
Valentine (@valentinemonsta) reported fromLouisville, Kentucky
@Ask_Spectrum Called. Yet another issue and yet another long wait time before a technician comes out. That's 2 in about a week. So that's 2 days of work I miss. Plus not to mention hours of not being able to use the internet but I mean with your company that's the status quo #Monopoly
Kevin Geary (@kevingeary10) reported fromValley Station (historical), Kentucky
@Ask_Spectrum get home excited for the World Series. Too bad. Service is down. Beyond frustrating.
Brianna Roby (@MorningBell4) reported fromHighview, Kentucky
@pksapienza @ATT @GetSpectrum I cut the cord years ago and use them only for internet now. Hulu for sports and tv, netflix and I'm getting Disney + or whatever when it comes out. We are super happy and never miss anything. (And an antenna for local stations.)
rwh11806 (@rwh11806) reported fromBancroft, Kentucky
@GetSpectrum so had an appointment at 8am this morning since i moved, it was set up the same time when i canceled my service for today at my old house. And yet no one has record of the install appointment. Not a good start to my day. #helpmegetservice
Horrorcrawler Gaming (@of_howard) reported fromClarksville, Indiana
@GetSpectrum internet is down again. Twice this week since you all "received a call from someone in our house about upgrading" even though none of us called you.
Leeł Saucey 🍾 (@YoWifeyFavorite) reported fromOkolona (historical), Kentucky
**** @GetSpectrum ... I’m feenin be team ATT
Spectrum Issues Reports
Latest outage, problems and issue reports in social media:
District 13th Hollywood (@District13Rep) reported
@Ask_Spectrum @GetSpectrum Internet is out of service again in Hollywood, CA 90029 - 4x in two days, #SpectrumFail needs to credit every affected customers’ internet bill - for the outage.
Joslyn Hansen (@Joslynm) reported
Wtf is this actual rain?? I’m both too warm and now damp @ErickAdameOnTV would not have let this happen to me. @NY1 @GetSpectrum y’all gotta fix this
bscottkelley (@bscottkelley) reported
Hey @Ask_Spectrum is there a reason no one from technical support that can help with syncing a phone with a watch cellular? 4 different calls and all have been over 2 hours long with no resolution. I know it’s a first world problem but seriously? @GetSpectrum
Gabriel Langenbrunner (@JustLangy) reported
@Ask_Spectrum Im sorry - this is all we can do for you @GetSpectrum has legit been THE WORST internet company to deal with and I wish there was another company to go to.
amfh (@amfhTX) reported
@Ask_Spectrum MSNBC, CNN and CNBC show a black screen, but we can get other channels no problem.What is the issue here?
Susie Sobol (@SusieSobol) reported
@GetSpectrum @Ask_Spectrum Terrible customer service; sales team miscommunicated activation dates on my account so I had to pay $$ for services that were never used. Another case of a HUGE conglomerate ******* over the single consumer. DO BETTER.
420man (@Lgbrandon420) reported
@ericswalwell @GetSpectrum Worst ad EVER i thought i was watching the @TheBabylonBee maybe you should show your vids of you and Fang Fang
Tar Heels 4 Life (@Tar_Heels_4Life) reported
Is anyone else having problems with their @GetSpectrum billing? I get a paper bill that says I owe but when I go online it shows $0 balance. I'm just getting conflicting answers from @Ask_Spectrum Guess it's time to try @ATT for my internet needs!
BB_Links (@bmbell71) reported
@ericswalwell @GetSpectrum Good for them! You're a total piece of crap by the way.
BlueDragon424 (@BlueDragon424) reported
@JustLangy @GetSpectrum Rough on the upload though. Is that enough to stream. I pay $90 for gig up and down. Usually in the 800's though.